Relax And Smile Srl
According to our open methodology, this clinic scored 45.2/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #8 of 14 ranked clinics · Last checked: 25 August 2026
Positions by Rating Profile
- Overall Transparency & Trust#845.2/100
- Best for Expats#844.3/100
- Best for Dental Implants#742.5/100
- Best for Emergency Dental Care#250/100
- Best Price Transparency#730.4/100
- Best English-speaking Clinics#647.8/100
- Best for Families / Children#749.7/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ✗ General anaesthesia / deep sedation (sleep dentistry) — No general anaesthesia or deep sedation documented 'Sedazione Cosciente' (conscious sedation) listed as a dedicated service/technology; no GA mentioned. [relax-and-smile-srl-sedation]
Summary
Dental clinic in the Citta Studi / San Babila-accessible area of Milan. Offers orthodontics, Invisalign, implants, oral surgery, pediatric dentistry, emergency appointments and preventive care. Appointments conducted in English and French; documentation available in English. Hours Mon-Fri 09:00-13:00 / 14:00-19:30.
Strengths
- Information Transparency: 18 of 20 points.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed [s1] | 3/3 |
| ✓ | Dentist specializations listed [s1] | 2/2 |
| ? | Real clinic photos | 0/2 |
| ✓ | Service list published [s1] | 3/3 |
| ✓ | Clear contact details [s1] | 2/2 |
| ✓ | English website version [s1] | 2/2 |
| ✓ | Address and map published [s1] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published [s1] | 0/3 |
| ✗ | Cleaning price listed [s1] | 0/2 |
| ✗ | Filling price listed [s1] | 0/2 |
| ✗ | Crown price listed [s1] | 0/2 |
| ✗ | Implant price listed [s1] | 0/2 |
| ✗ | Consultation price listed [s1] | 0/2 |
| ✗ | X-ray / imaging price listed [s1] | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-08-25 [relax-and-smile-srl-refresh] | 5/6 |
| ◐ | Google review volume [relax-and-smile-srl-refresh] | 1/3 |
| ? | Review recency | 0/3 |
| ? | Clinic responds to reviews | 0/2 |
| ? | No recurring complaints | 0/2 |
| ? | No suspicious review patterns | 0/2 |
| ? | Active Facebook presence | 0/1 |
| ? | TripAdvisor presence | 0/0.5 |
| ✓ | Other review platforms [s1] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ? | On-site X-ray | 0/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology [s1] | 2/2 |
| ✓ | Orthodontics [s1] | 2/2 |
| ✓ | Oral surgery [s1] | 2/2 |
| ✓ | Pediatric dentistry [s1] | 1.5/1.5 |
| ✓ | Emergency care [s1] | 1.5/1.5 |
| ✓ | Works with international patients [s1] | 2/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available [s1] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ? | Pre-visit consultation possible | 0/1.5 |
| ✓ | Clear service explanations [s1] | 1/1 |
| ? | Convenient opening hours | 0/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Milan", "English speaking dentist Milan", "dental implants Milan", "emergency dentist Milan", "Milan dental clinic for expats".
| ? | Mentioned for: best dentist Milan | 0/1 |
| ? | Mentioned for: English speaking dentist Milan | 0/1 |
| ? | Mentioned for: dental implants Milan | 0/1 |
| ? | Mentioned for: emergency dentist Milan | 0/1 |
| ? | Mentioned for: Milan dental clinic for expats | 0/1 |
| ? | Structured data on website | 0/1.5 |
| ? | Google indexing quality | 0/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dr. Zamira Kalemaj [s1] | General dentistry and orthodontics, Invisalign provider | not verified |
| Dr. Mario Lisa [s1] | Maxillofacial surgery | not verified |
Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.
Red Flags
- low Opaque or bait pricing (-2 pts) — No prices or price ranges published (derived from data).
Red-flag penalty applied: -2 points (capped at -20).
Data We Could Not Verify
- Information Transparency: Real clinic photos
- Reputation & Reviews: Review recency
- Reputation & Reviews: Clinic responds to reviews
- Reputation & Reviews: No recurring complaints
- Reputation & Reviews: No suspicious review patterns
- Reputation & Reviews: Active Facebook presence
- Reputation & Reviews: TripAdvisor presence
- Medical Infrastructure: On-site X-ray
- Medical Infrastructure: CBCT (3D imaging)
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
- Communication & Service: Convenient opening hours
- AI & Search Visibility: Mentioned for: best dentist Milan
- AI & Search Visibility: Mentioned for: English speaking dentist Milan
- AI & Search Visibility: Mentioned for: dental implants Milan
- AI & Search Visibility: Mentioned for: emergency dentist Milan
- AI & Search Visibility: Mentioned for: Milan dental clinic for expats
- AI & Search Visibility: Structured data on website
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.relaxandsmile.it/ |
|---|---|
| Phone | +39 02 82860537 |
| +39 02 82860537 | |
| Address | Via Luigi Frapolli 21, 20133 Milano, Italy |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.relaxandsmile.it/english-speaking-dentist-near-me-milan/ | address, phone, WhatsApp, services, languages, dentist names, hours | 2026-07-14 |
| relax-and-smile-srl-refresh | https://www.google.com/maps/place/Relax+and+Smile+%E2%80%93+Salute+… | Google rating 5.0 (46 reviews) as of 2026-08-25 | 2026-08-25 |
| relax-and-smile-srl-sedation | https://www.relaxandsmile.it/ | Site has a dedicated 'Sedazione Cosciente' (conscious sedation) page/menu item titled 'Sedazione Cosciente-Odontoiatria Milano'; no general anaesthesia mentioned. | 2026-08-25 |
Change History
| Date | Change |
|---|---|
| 2026-08-25 | Recorded sedation / general anaesthesia availability (informational): not documented in public sources. 'Sedazione Cosciente' (conscious sedation) listed as a dedicated service/technology; no GA mentioned. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, address/phone unchanged, operating (not permanently closed; currently outside opening hours) on Google Maps; captured first Google rating 5.0 (46 reviews) and pin coordinates (previously unset). |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.