Relax And Smile Srl
According to our open methodology, this clinic scored 72.8/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #1 of 13 ranked clinics · Last checked: 24 September 2026
72.8/100
Positions by Rating Profile
- Overall Transparency & Trust#172.8/100
- Best for Expats#173.3/100
- Best for Dental Implants#170.5/100
- Best for Emergency Dental Care#180.8/100
- Best Price Transparency#348.8/100
- Best English-speaking Clinics#177.5/100
- Best for Families / Children#180.8/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ✗ General anaesthesia / deep sedation (sleep dentistry) — No general anaesthesia or deep sedation documented 'Sedazione Cosciente' (conscious sedation) listed as a dedicated service/technology; no GA mentioned. [relax-and-smile-srl-sedation]
Summary
Dental clinic in the Citta Studi / San Babila-accessible area of Milan. Offers orthodontics, Invisalign, implants, oral surgery, pediatric dentistry, emergency appointments and preventive care. Appointments conducted in English and French; documentation available in English. Hours Mon-Fri 09:00-13:00 / 14:00-19:30.
Strengths
- Information Transparency: 20 of 20 points.
- Reputation & Reviews: 17 of 20 points.
- Medical Infrastructure: 15 of 15 points.
- Communication & Service: 8.5 of 10 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
20 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed [s1] | 3/3 |
| ✓ | Dentist specializations listed [s1] | 2/2 |
| ✓ | Real clinic photos Google Business Profile photo shows the clinic's own branded reception [relax-and-smile-srl-deepen] | 2/2 |
| ✓ | Service list published [s1] | 3/3 |
| ✓ | Clear contact details [s1] | 2/2 |
| ✓ | English website version [s1] | 2/2 |
| ✓ | Address and map published [s1] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
Reputation & Reviews
17 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-08-25 [relax-and-smile-srl-refresh] | 5/6 |
| ◐ | Google review volume as of 2026-09-24 [relax-and-smile-srl-deepen-18] | 1.5/3 |
| ✓ | Review recency as of 2026-09-24 [relax-and-smile-srl-deepen-10] | 3/3 |
| ✓ | Clinic responds to reviews Owner (Dr. Zamira) replies to every read review [relax-and-smile-srl-deepen-11] | 2/2 |
| ✓ | No recurring complaints Histogram carries no 1-2 star reviews [relax-and-smile-srl-deepen-12] | 2/2 |
| ✓ | No suspicious review patterns The 12 distinct Google reviews read (dated 2026-02-08 to 2026-09-14, from accounts with 1–43 reviews) show no burst of five-star reviews and no repeated opening wording; every one of the 52 ratings is five-star (1★ 0 / 2★ 0 / 3★ 0 / 4★ 0 / 5★ 52), and the owner has replied to all 12. [relax-and-smile-srl-deepen-19] | 2/2 |
| ✓ | Active Facebook presence Own website links its Facebook page [relax-and-smile-srl-deepen-13] | 1/1 |
| ✗ | TripAdvisor presence Not found on TripAdvisor [relax-and-smile-srl-deepen-2] [relax-and-smile-srl-deepen-3] | 0/0.5 |
| ✓ | Other review platforms Has its own practice page on AlfaDocs, the Italian dental booking portal (6 patient reviews, 5/5, checked 2026-10-01). [relax-and-smile-srl-platforms] | 0.5/0.5 |
Medical Infrastructure
15 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray Dedicated technology page describes the clinic's own digital X-ray system [relax-and-smile-srl-deepen-4] | 2/2 |
| ✓ | CBCT (3D imaging) Same page names cone-beam CT equipment explicitly [relax-and-smile-srl-deepen-14] | 2/2 |
| ✓ | Implantology [s1] | 2/2 |
| ✓ | Orthodontics [s1] | 2/2 |
| ✓ | Oral surgery [s1] | 2/2 |
| ✓ | Pediatric dentistry [s1] | 1.5/1.5 |
| ✓ | Emergency care [s1] | 1.5/1.5 |
| ✓ | Works with international patients [s1] | 2/2 |
Communication & Service
8.5 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available [s1] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible Dedicated "online booking" menu item and WhatsApp booking CTA [relax-and-smile-srl-deepen-15] | 1.5/1.5 |
| ✓ | Clear service explanations [s1] | 1/1 |
| ✓ | Convenient opening hours Saturday hours published [relax-and-smile-srl-deepen-16] | 1.5/1.5 |
AI & Search Visibility
5 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Milan", "English speaking dentist Milan", "dental implants Milan", "emergency dentist Milan", "Milan dental clinic for expats".
| ✗ | Mentioned for: best dentist Milan Not present in the top web results for "best dentist Milan, Italy" on 2026-09-24. [relax-and-smile-srl-deepen-5] | 0/1 |
| ✓ | Mentioned for: English speaking dentist Milan Clinic’s own site ranks 6th in the top web results for "English speaking dentist Milan, Italy" on 2026-09-24. [relax-and-smile-srl-deepen-6] | 1/1 |
| ✗ | Mentioned for: dental implants Milan Not present in the top web results for "dental implants Milan, Italy" on 2026-09-24. [relax-and-smile-srl-deepen-7] | 0/1 |
| ✗ | Mentioned for: emergency dentist Milan Not present in the top web results for "emergency dentist Milan, Italy" on 2026-09-24. [relax-and-smile-srl-deepen-8] | 0/1 |
| ✓ | Mentioned for: Milan dental clinic for expats Clinic’s own site ranks 4th in the top web results for "Milan, Italy dental clinic for expats" on 2026-09-24; the AI-generated answer also names it as a clinic that regularly welcomes expats. [relax-and-smile-srl-deepen-9] | 1/1 |
| ✓ | Structured data on website Dentist and Organization schema found across the site [relax-and-smile-srl-deepen-17] | 1.5/1.5 |
| ? | Google indexing quality | 0/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dr. Zamira Kalemaj [s1] | General dentistry and orthodontics, Invisalign provider | not verified |
| Dr. Mario Lisa [s1] | Maxillofacial surgery | not verified |
Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Communication & Service: Response speed
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.relaxandsmile.it/ |
|---|---|
| Phone | +39 02 82860537 |
| +39 02 82860537 | |
| Address | Via Luigi Frapolli 21, 20133 Milano, Italy |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.relaxandsmile.it/english-speaking-dentist-near-me-milan/ | address, phone, WhatsApp, services, languages, dentist names, hours | 2026-07-14 |
| relax-and-smile-srl-refresh | https://www.google.com/maps/place/Relax+and+Smile+%E2%80%93+Salute+… | Google rating 5.0 (46 reviews) as of 2026-08-25 | 2026-08-25 |
| relax-and-smile-srl-sedation | https://www.relaxandsmile.it/ | Site has a dedicated 'Sedazione Cosciente' (conscious sedation) page/menu item titled 'Sedazione Cosciente-Odontoiatria Milano'; no general anaesthesia mentioned. | 2026-09-24 |
| relax-and-smile-srl-deepen | https://www.google.com/maps?cid=4714779583440168102&hl=en | Photo feed (accessed 2026-09-24): reception desk with "RELAX AND SMILE" signage and waiting chairs; genuine premises photo, not stock. | 2026-09-24 |
| relax-and-smile-srl-deepen-2 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Relaxand… | TripAdvisor search for "Relaxandsmile" on 2026-09-24: no results; the clinic's website links no TripAdvisor page | 2026-09-24 |
| relax-and-smile-srl-deepen-3 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Relax%20… | TripAdvisor search for "Relax and Smile" on 2026-09-24: 12 results (spas, resorts, a massage studio), none for this clinic; the clinic's website links no TripAdvisor page | 2026-09-24 |
| relax-and-smile-srl-deepen-4 | https://www.relaxandsmile.it/tecnologie/ | Page: "Grazie alla radiologia digitale otteniamo radiografie estremamente nitide della tua bocca in pochissimo tempo... fino al 30-90% in meno" (digital radiology, own equipment). | 2026-09-24 |
| relax-and-smile-srl-deepen-5 | search:best dentist Milan, Italy | Web search on 2026-09-24: results 1–9 were www.medicaltourism.com, www.yelp.com (x3), www.whatclinic.com, www.bracchetti.com (x2), www.sanident.com, www.ihc.it; the clinic's site and name were not among them. | 2026-09-24 |
| relax-and-smile-srl-deepen-6 | search:English speaking dentist Milan, Italy | Web search on 2026-09-24: result 6 — https://www.relaxandsmile.it/english-speaking-dentist-near-me-milan/, title "English-Speaking Dentist Near Me in Milan | Relax And Smile", the clinic’s own domain. | 2026-09-24 |
| relax-and-smile-srl-deepen-7 | search:dental implants Milan, Italy | Web search on 2026-09-24: results 1–9 were us-uk.bookimed.com, www.clinicaodontoiatricamancini.it, citylifeinstitute.it, www.bddstudiodentistico.it, smiledentistbangalore.com, www.thegracefulsmiledental.com, www.milandentalassociates.com, www.medijump.com, www.123.clinic; the clinic's site and name were not among them. | 2026-09-24 |
| relax-and-smile-srl-deepen-8 | search:emergency dentist Milan, Italy | Web search on 2026-09-24: results 1–10 were www.whatclinic.com (x2), www.tripadvisor.com, www.yelp.com, en.wikipedia.org (x2), ad-care.it, www.ihc.it, qanomed.com, www.emergencydentalservice.com; the clinic's site and name were not among them. | 2026-09-24 |
| relax-and-smile-srl-deepen-9 | search:Milan, Italy dental clinic for expats | Web search on 2026-09-24: result 4 — https://www.relaxandsmile.it/english-speaking-dentist-near-me-milan/, the clinic’s own domain; the AI answer described "Relax and Smile" as welcoming expats, students, international workers and visitors, with invoices in English. | 2026-09-24 |
| relax-and-smile-srl-deepen-10 | https://www.google.com/maps?cid=4714779583440168102&hl=en | Newest review (newest first) dated 2026-09-14. | 2026-09-24 |
| relax-and-smile-srl-deepen-11 | https://www.google.com/maps?cid=4714779583440168102&hl=en | Owner reply dated 2026-09-16: "Dear Johanna, Thank you for your lovely words and recommendation! Warm regards, Zamira." | 2026-09-24 |
| relax-and-smile-srl-deepen-12 | https://www.google.com/maps?cid=4714779583440168102&hl=en | Histogram is literal 100% 5-star, 0 at 1-2 stars (52 total). | 2026-09-24 |
| relax-and-smile-srl-deepen-13 | https://www.relaxandsmile.it/ | Homepage links to https://www.facebook.com/relaxandsmile.it/ | 2026-09-24 |
| relax-and-smile-srl-deepen-14 | https://www.relaxandsmile.it/tecnologie/ | Page section "La TAC Cone Beam (CBCT)": "una radiografia evoluta che 'abbraccia' la zona interessata grazie a un fascio di raggi a forma di cono in un'unica rotazione." | 2026-09-24 |
| relax-and-smile-srl-deepen-15 | https://www.relaxandsmile.it/ | Main menu includes "Prenotazione online"; homepage repeats "Prenota la tua visita in pochi clic" / "Prosegui alla prenotazione" / "Scrivici su WhatsApp." | 2026-09-24 |
| relax-and-smile-srl-deepen-16 | https://www.google.com/maps?cid=4714779583440168102&hl=en | Google Business Profile hours: Saturday 2:00 PM-7:30 PM (also Mon-Fri to 7:30 PM). | 2026-09-24 |
| relax-and-smile-srl-deepen-17 | https://www.relaxandsmile.it/ | JSON-LD types found across 40 pages read include Dentist and Organization alongside Place/PostalAddress/WebSite/Person/Article. | 2026-09-24 |
| relax-and-smile-srl-deepen-18 | https://www.google.com/maps?cid=4714779583440168102&hl=en | Google listing 2026-09-24: 5.0 from 52 reviews (was 46 on the previous check), histogram 5★ 52; newest review 2026-09-14 | 2026-09-24 |
| relax-and-smile-srl-platforms | https://prenota.alfadocs.com/p/milano-relax-and-smile-34255 | AlfaDocs booking: practice page 'Relax And Smile', Via Luigi Frapolli 21, Milano 20133, phone 02 8286 0537 (the clinic's address and number), directed by Dr. Zamira Kalemaj; 6 patient reviews collected after visits (latest February 2026), rating 5.0/5 (checked 2026-10-01) | 2026-10-01 |
| relax-and-smile-srl-deepen-19 | https://www.google.com/maps?cid=4714779583440168102&hl=en | Google listing "Relax and Smile – Salute ed estetica dentale - Ortodonzia a Milano | Invisalign Provider" (Dentist), read 2026-10-05 in four review reads (the five lowest-rated, the five newest and two sets of the five most relevant, one in the local interface language): rated 5 from 52 reviews (1★ 0 / 2★ 0 / 3★ 0 / 4★ 0 / 5★ 52); 12 distinct reviews read, dated 2026-02-08 to 2026-09-14, 12 with an owner reply | 2026-10-05 |
Change History
| Date | Change |
|---|---|
| 2026-10-05 | Read the clinic's Google listing on 2026-10-05 (its lowest-rated and newest reviews with the star histogram): no sign of manipulated reviews. |
| 2026-09-24 | Search visibility checked on 2026-09-24 for the five pending Milan, Italy queries — "best dentist Milan, Italy", "English speaking dentist Milan, Italy", "dental implants Milan, Italy", "emergency dentist Milan, Italy" and "Milan, Italy dental clinic for expats": present for "English speaking dentist Milan, Italy" and "Milan, Italy dental clinic for expats"; not present for "best dentist Milan, Italy", "dental implants Milan, Italy" and "emergency dentist Milan, Italy". |
| 2026-09-24 | Re-read on 2026-09-24: the clinic's website (technology and booking pages) and its Google listing (reviews sorted by newest and lowest). Recorded: own digital X-ray and cone-beam CT equipment, a dedicated online-booking menu item, Saturday opening hours, a Facebook page link, a genuine premises photo on the Google listing, review recency within the last three months, and an owner reply to every review read. Google review count refreshed to 52 (all five-star); no 1-2 star reviews. The all-five-star histogram is a single signal with no second one (dates spread, reviewer accounts have histories), so the review-pattern criterion was not rated. Not found on TripAdvisor. |
| 2026-08-25 | Recorded sedation / general anaesthesia availability (informational): not documented in public sources. 'Sedazione Cosciente' (conscious sedation) listed as a dedicated service/technology; no GA mentioned. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, address/phone unchanged, operating (not permanently closed; currently outside opening hours) on Google Maps; captured first Google rating 5.0 (46 reviews) and pin coordinates (previously unset). |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.